Help
Frequently Asked Questions
This application is for Offenders.
Please exit this application and go to http://sexoffenders.ehawaii.gov/sexoffender/search.html
- You need to create a free eHawaii.gov account at https://login.ehawaii.gov/lala/account/new.lala?lalaSignUp=true.
- You need your SID, Social Security Number, and Date of Birth.
Please provide this information to confirm that the linked account belongs to you, per HCJDC guidelines.
- Login with your eHawaii.gov account.
- Verify your account by entering your SID, Social Security Number, and Date of Birth.
- Once you have logged in and verified your information, you will see your personal data.
- Make any changes and confirm that all your information is accurate.
- Submit your information. This is required to save your changes.
NOTE: You cannot change any updates online after they are submitted. You'll need to contact HCJDC to do this. - Click 'Appointments' in the navigation bar to set up an appointment.
- Login with your eHawaii.gov account.
- Verify your account by entering your SID, Social Security Number, and Date of Birth.
- If you have an information update, you should make the updates and submit them.
- If you have submitted your information update, or you do not have anything to update, click 'Appointments' in the navigation bar and set up your appointment.
- Select HCJDC as the location.
- Display the calendar and select the date you will visit. You can set up the appointment within 3 business days.
- Select your appointment time from the available time slots.
- You will receive an email at the address used to create your eHawaii.gov account confirming your appointment.
You can reschedule your appointment online within the 3 business days, as long as you have more than 24 hours left before the appointment. (Note: If you have fewer than 24 hours left, you will need to contact the agency directly.)
Here are the steps:
- Login with your eHawaii.gov account
- Verify your account by entering your SID, Social Security Number, and Date of Birth.
- Click 'Appointments' in the navigation bar.
- Your current appointment(s) will display.
- You can select your appointment and view it.
- Click reschedule and select a new appointment.
You can cancel your appointment online within the 3 business days as long as you have more than 24 hours left before the appointment. (Note: If you have fewer than 24 hours left, you will need to contact the agency directly.)
Here are the steps:
- Login with your eHawaii.gov account.
- Verify your account by entering your SID, Social Security Number, and Date of Birth.
- Click 'Appointments' in the navigation bar.
- Your current appointment(s) will display.
- You can select your appointment and view it.
- Click cancel.
You cannot modify your information online after you have submitted it. If you need to make a change, please contact HCJDC.
- Log in with your current eHawaii.gov account email and enter verification information.
- You will be provided with instructions regarding how to update to your new account, or continue using your old account.
Please contact HCJDC via email or phone at (808) 587-3350.
HCJDC
- Phone:
- (808) 587-3350
- Webform:
- Contact HCJDC
- Mail:
- 465 S. King Street, #102
Honolulu, HI 96813
Technical Support
- Phone:
- (808) 695-4620
- Email:
- help@ehawaii.gov
- Online: